Questions

What is so special about GoldieBox?

GoldieBox is just right for life’s special moments. We endeavour to free up your time and take the stress out of finding a gift whilst in the comfort of your chosen surroundings. GoldieBox offers an outstanding gifting experience to both the giver and the receiver

What delivery options does GoldieBox offer?

Standard delivery, Rural, Saturday (not applicable for Rural)

Does someone have to be home to receive the delivery?

All boxes are sent with a signature required upon delivery as standard. If you would like the courier to leave the parcel without a signature, please leave instructions on the Cart page. Additionally, flick me an email at kieran@goldiebox.co.nz

How long will it take for my gift to be delivered?

Standard delivery is 1-3 working days.

Can I request a box to be delivered on a specific date?

Our courier partners will do their best to deliver your goods on a particular date, just keep in mind that this cannot be guaranteed.  Please flick us an email once your order has been placed with your desired delivered date and we’ll work to make this happen for you.

How can I track my order?

Once your order has been confirmed, a tracking number will be sent to the purchaser’s email for them to keep tabs on.  

Does GoldieBox deliver internationally?

Not at this stage, but keep an eye on this one

Can someone outside of NZ purchase a GoldieBox that will be delivered to a NZ address?

Yes, we do accept international payments.

Can I collect my order from your premises?

GoldieBox is an online retailer only

Can I include a message to the GoldieBox recipient?

Ah, yes you can J.D Salinger. All GoldieBoxes include a gift card for you to add a special hand-written note. Oddly enough writing the message for a gift can be the hardest part of the process. Put your thinking cap on, no essays please.

Am I able to swap out/add/remove products from any of the box collections?

If you have a vision in mind for your gift, get in touch here and we can work together to bring to life your creation.

My order arrived to the receiver damaged, what do I do?

We take great care to ensure your gift arrives safe and sound. If this doesn’t happen, please do get in touch as soon as possible and we can help right away

What are your payment options?

Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, PayPal

Have we missed something that you need clarity on? Please send your email to kieran@goldiebox.co.nz